Портал > База знаний > Правила сервиса > [IMPORTANT] Policy of server cancellation
First of all, we would like to say that we do not want to part with our beloved customers. So, if you found a more favorable and interesting proposal, you should just create a ticket and let us know.
We are confident that we will be able to find a mutually beneficial solution and keep you among our customers, as well as help to avoid the need to transfer sites, reconfigure them in case of temporary unavailability.
If you want to cancel the server for financial reasons, keep in mind that we are always ready to discuss options for deferred payment. Just create a ticket and report it.
If your decision is final, please read the disclaimer below.
If you are a user of dedicated servers, you must cancel the server within at least 15 days before the end of the lease term! The exceptions are our own servers of NL3 and EN-xx servers. This requirement is not invented by us, but data centers with which we work and by which you rent a server for your needs at a great price, so we ask you to follow this rule.
If you are a user of VPS, you can issue a cancellation at any time before the end of the lease term. Do not be lazy to find 1 minute to issue a cancellation; otherwise the system will continue to generate invoices for payment for at least 35 days until we delete the VPS finally. Why do we need to send you these reminders by the mail? )
We ask you to indicate the reason for the cancellation, as it helps us understand your and our problems and make every effort to solve them, to keep you among our customers.
It is important:
- All cancellations are made only through the ticket system! Failures on ICQ/Email/Skype/Livechat will not be accepted!
- If you did not cancel the server within the specified time, the cancellation wouldn’t be accepted. You would have to pay for the server for the next month. The maximum that we can offer is to go to a meeting and offer installments.
We do not return funds if the server did not suit you for some reason.
If you are in doubt about something, you may use the free trial period.
Minimal rent period of service is 1 month. If you cancel the server and have paid for more than 1 month, we can offer a refund only to the balance within the system or at the end of the paid period. There is no refund for payment systems.
Example of registration of server cancellation:
Hello, I want to cancel the server at the end of the paid period.
Server IP: xx.xx.xx.xx
Reason for cancellation: be sure to indicate, as it is very important for us and maybe we can offer you other options.
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