Dear customers, please read our terms of service.
The servers of US and US2 series must be paid for within 15 days before the end of the lease term, that is, upon invoicing. If you cannot pay for the service in a timely manner, you should create a ticket and notify us about it. If the invoice is not paid, we reserve the right to refuse further extension in the datacenter.
VPS and other servers (DE, RU, UA, NL3) must be paid for before the lease termination date. If you cannot pay for the service in a timely manner, you should create a ticket and notify us about it and we will give you a delay.
Service bills are issued within 15 days before the end of the lease term and are paid automatically, if there is enough money on the balance sheet. The invoice must be paid before the date specified in the invoice.
Recurent payments: we do not use recurrent payments on our site.
In case of non-payment, we suspend your servers/VPS in the following terms:
Disconnecting from US1, US2 servers is held on the day of the end of the lease. We recommend monitoring the timely payment, because it won’t be able to restore the service in case of the late payment.
Disconnecting from DE, EN, NL3 servers is held in 72 hours. The deleting is possible in 24 hours after shutdown.
Disconnecting from VPS server is held in 3 days. The deleting is possible in 35 days or earlier, if it is necessary.
Penalty for late payment is 10% of the cost of the server or VPS. It is charged after 15 days of delay (if you do not want to pay a fine, create a ticket about the delay in advance, thus you will avoid both the fine and blocking the server).
In this regard, we recommend monitoring the timely payment for rent servers / VPS.
In case of impossibility to pay for the server / VPS in time, please inform us via ticket system cp.inferno.name/submitticket.p…
If you want to change the date of payment to any convenient for you, you can discuss it through the ticket system.
We do not accept any responsibility for consequences caused by blocking, deleting of the server or VPS in case of late payment. Blocking and deleting are solely your responsibility.
NOTE # 1: the blocking is not a refusal of the provision of services, and is not some sort of reason for cancellation the server.
NOTE # 2: The days, when the server/VPS was blocked, must be also paid. If your server/VPS is blocked, but has not been deleted, its inclusion is possible only after full payment of the debt. The date of the lease is not changed. Such claims as "Why should I pay for it? My server didn’t work these days" are not accepted, as it did not work because of your fault. You just had to pay the bill.