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KYC Policy
Know Your Customer (KYC) Verification Policy
1. Purpose
To ensure the security of our infrastructure, protect law-abiding customers, and comply with international safety standards, we have implemented a selective Know Your Customer (KYC) verification policy.
This measure is a direct response to an increase in attempts to use VPS services for unlawful purposes, including but not limited to:
Malware distribution
Botnet control
Circumvention of technical protections
Other malicious or abusive activities
2. Conditions for Verification
KYC checks are conducted selectively based on our internal risk assessment mechanisms.
The exact criteria triggering a KYC request are not disclosed in order to prevent circumvention by malicious actors.
A verification request does not imply wrongdoing. It is a preventive measure to protect the integrity of our services.
3. Verification Procedure
All identity verification is carried out exclusively through the Sumsub platform — a trusted third-party provider compliant with GDPR, KYC/AML regulations, and other data protection standards.
Customers undergoing verification will receive a secure, personalized link and are required to complete the process, which includes:
Uploading a valid government-issued ID document
Taking a live selfie for biometric comparison
Additional checks if required by the system
We do not store or process your identity documents. All data is securely handled within the Sumsub platform only.
For more details, you may review Sumsub’s Privacy Notice.
4. Refusal to Complete KYC
If a customer refuses to complete the KYC process:
The order will be canceled
Service activation will be suspended
Refunds will be issued only under specific conditions, depending on the payment method used:
Refund Conditions:
WebMoney: Refunds are only possible to wallets with a personal (verified) certificate
Cryptocurrency: Refunds are only processed after successful KYC via Sumsub and submission of a written request
Other payment systems: Refunds are available only through supported withdrawal methods as determined by the payment processor used
Refund Fee:
A 10% administrative fee will be deducted from the refund amount to cover processing and operational costs.
5. Timeframe
KYC must be completed within 72 hours of receiving the request
Failure to complete the process within this timeframe will result in automatic deletion of the order
Resubmission of the order is only possible after successful verification
6. Acceptance of Terms
By placing an order, the customer:
Acknowledges and accepts this KYC Policy
Agrees to undergo verification if requested
Accepts the refund terms as outlined above
Understands that non-compliance may result in service cancellation and refund restrictions
Final Statement
This KYC Policy is not intended to restrict or discourage clients, but to ensure a safe and trustworthy environment for all users.
We thank you for your understanding and cooperation.
Security begins with transparency — and we take that responsibility seriously.
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